Privacy Policy

Last updated: March 5, 2026

ProdVisual ("we", "our", "us") operates the website prodvisual.com and the ProdVisual API service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

Account Information: Email address, name, and billing details when you create an account or purchase credits.
Payment Information: Payment transactions are processed by Stripe. We do not store your credit card numbers. Stripe's privacy policy applies to payment data.
API Usage Data: API call logs, request metadata, timestamps, IP addresses, and credit consumption records.
Uploaded Content: Product images you submit via our API for visual generation. These are processed and temporarily stored for generation purposes only.
Technical Data: Browser type, device information, IP address, and cookies for analytics and service improvement.

2. How We Use Your Information

To provide, maintain, and improve our API service
To process transactions and manage your credit balance
To send transactional emails (purchase confirmations, API key delivery)
To monitor API usage, detect abuse, and enforce rate limits
To respond to customer support inquiries
To comply with legal obligations

3. Data Retention

Uploaded product images are automatically deleted within 24 hours of processing. Generated output images are available for download for 7 days, after which they are permanently deleted from our servers. Account and transaction data is retained for the duration of your account and as required by law.

4. Data Sharing

We do not sell your personal data. We may share information with:

Stripe: For payment processing
Cloud Infrastructure Providers: For hosting and CDN services
Law Enforcement: When required by law or to protect our rights

5. Security

We implement industry-standard security measures including HTTPS encryption, secure API key management, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request data portability or object to processing. To exercise these rights, contact us at support@prodvisual.com.

7. Cookies

We use essential cookies for session management and optional analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: support@prodvisual.com
WhatsApp: +1 (212) 920-9830